Terms and Conditions

The terms and conditions indicated here are valid for all koh tao accommodation offered by GLI Co. Ltd. (herein after Koh Tao Heights).

A booking inquire by the client is deemed acceptance of these terms.

All rates indicated are in Thai Baht and are subject to 7% government VAT and 10% service charge.

50% of booking total price has to be paid in advance as a deposit and a well known credit/debit card should be provided in order to secure booking. The deposit needs to be paid within 3 days of receiving the invoice.

A booking is considered ‘confirmed’ once the deposit has been received and the booking price was secured by credit/debit card.

Only those guests notified to the management at time of booking are allowed to stay at Koh Tao Heights.
Check-in time at 14:00. Check-out time by 10:30am.

The usage of Koh Tao Heights facilities happen to the client’s own risk and liability. Koh Tao Heights shall have no liability to the client for any loss, damage, costs, expenses, personal injury, accidents or other claims for compensation.

Koh Tao Heights shall not be responsible under any circumstances for the acts or conduct of any other persons, whether his servants or otherwise, and will not be responsible for loss or damage to or the safety of any property or of any injury to any client or his named dependents under any circumstances whatever, whether by reason of fire, water, flood, tempest, theft, accident or any other cause.
For damage of Koh Tao Heights facilities, the client or his/her legal guardian will be charged the actual re-installment / replacement value. No subletting is allowed.

Cancellation and No show Policy

All cancellations or amendments must be made in written notice or email to us.  The amount of the deposit refunded will be determined by the amount of time given before arrival as follows:

• The full deposit will be refunded for requests made 60 days or greater from Check-in date.
• 50% of the deposit paid will be refunded for requests made 40-60 days prior to the Check-in date.
• No refund will be given if the request is made within 40 days of the Check-in date.
• A no-show on day of arrival without prior correspondence will imply the forfeit of the booking and no refund will be issued.

Any claim and disputes in relation to the afore mentioned shall be settled in Thailand in accordance with the laws of Thailand.